PENGARUH PROFESIONALISME, TRANSPARANSI DAN KREDIBILITAS PEGAWAI TERHADAP KEPUASAN MASYARAKAT PADA BADAN PENYELESAIAN SENGKETA KONSUMEN (BPSK) KOTA PAREPARE

Asia. 2022. The Influence of Transparency and Credibility Professionalism on Public Satisfaction at the Consumer Dispute Resolution Agency (BPSK) of Parepare City, supervised byAhmad Firman and Badaruddin.
This study aims to analyze whether there is an influence between Professionalism, Transparency, and Credibility on Public Satisfaction at the Consumer Dispute Resolution Agency(BPSK) of Parepare City.
The research approach used in this study is a quantitative approach, using primary data andsecondary data generated from the distribution of questionnaires, field observations and literature studies. The analytical tool used is statistical analysis, namely multiple linear regression analysis by proving the hypothesis through T-test to prove the effect of professionalism, transparency andcredibility on public satisfaction partially and F-test to prove the effect of professionalism,transparency and credibility on community satisfaction simultaneously. Data analysis was performed with the help SPSS versi 25.The study was conducted by taking a sample of 112 respondents of 154 population is a society that never dispute the BPSK Parepare.
This study proves there was a positive and significant correlation between variables Professionalism, Transparency and Credibility in own (partial) on community satisfaction at BPSKParepare City. This study also proves that there was
a positive and significant influence between the variables of Professionalism, Transparency and Credibility simultaneously on Community Satisfaction at BPSK Parepare City.