PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PESERTA PELATIHAN PADA BALAI BESAR PELATIHAN PERTANIAN BATANGKALUKU KABUPATEN GOWA

Sukmawati, 2021. The Effect of Service Quality on Training Participants Satisfaction at the Batangkaluku Agricultural Training Center, Gowa Regency, supervised by Sylvia Sjarlis and Andi Ririn Oktaviani.
This study aims to determine and analyze: the effect of service quality (tangible, reliability, responsiveness, assurance and empathy) on the satisfaction of training participants at the Batangkaluku Agricultural Training Center, Gowa Regency.
This research approach uses quantitative research methods. The study was conducted on training participants in 5 provinces throughout Sulawesi and Gorontalo. The time of the study was carried out in May – June 2021. The study population consisted of 84 trainees in 5 provinces throughout Sulawesi and Gorontalo.
The results showed that: 1) The value of t count = 8.859 and sig value = 0.000, where t count 8.859 > t table 1.990 and sig value 0.000 < 0.05, so that the Tangibles variable (X1) significantly affects the satisfaction of training participants at the Training Center. Batangkaluku Agriculture, Gowa Regency. 2) The value of t count = 0.844 and sig value = 0.401, where t count is 0.844 < t table 1.990 and sig value is 0.401 > 0.05, so the reliability variable (X2) does not significantly affect the satisfaction of training participants at the Batangkaluku Agricultural Training Center, Gowa Regency . 3) The value of t count = 2.608 and sig value = 0.011, where t count is 2.608 > t table 1.990 and sig value is 0.011 < 0.05, so that the Responsiveness variable(X3)significantly affects the satisfaction of training participants at the Batangkaluku Agricultural Training Center, Gowa Regency. 4) The value of t count = 7.860 and sig value = 0.000, where t count is 7.860 > t table 1.990 and sig value is 0.000 < 0.05, so the Assurance variable (X4) has a significant effect on the satisfaction of training participants at the Batangkaluku Agricultural Training Center, Gowa Regency. 5) The value of t count = 5.884 and sig value = 0.000, where t count is 5.884 > t table 1.990 and sig value is 0.000 < 0.05, so the Empathy variable (X5) significantly affects the satisfaction of training participants at the Batangkaluku Agricultural Training Center, Gowa Regency. 6) Thecalculated F value = 380.294 and the sig value = 0.000, where F arithmetic is 380.294 > F table 2.33 or sig. 0.000 < 0.05, so it can be concluded that the quality of service in the form of tangibles, reliability, responsiveness, assurance and empathy simultaneously affect the quality of training participants at the Batangkaluku Agricultural Training Center, Gowa Regency. It is assumed that the better the quality of service provided to the trainees, the simultaneously or jointly will affect the satisfaction of the participants.