ANALISIS IMPLEMENTASI PRINSIP-PRINSIP GOOD GOVERNANCE DALAM MENINGKATKAN KINERJA PELAYANAN PUBLIK KANTOR SAMSAT MAMUJU

Fauzan. 2023. The Implementation of the Principles of Good Governance in Improving the
Performance of Public Service Organizations at the Mamuju Samsat Office, supervised by
Hermawan and Mukhtar Hamzah.
This study aims to determine (1) The performance results of the Mamuju Samsat
office with its relation to Good Governance services. (2) The policies made in achieving
targets at the Mamuju Samsat office. (3)The influence on motor vehicle taxpayer compliance
at the Mamuju Samsat Office with the e-samsat program.
The method used is a descriptive qualitative research method with a case study
approach, by observing which is used to obtain a direct description of the object of research.
The results show that the Mamuju Samsat Office seeks to provide clear and open
information to the public regarding the procedures and processes for motorized vehicle
taxation, both regarding rates and administrative requirements that must be met, motor
vehicle tax revenues at the Mamuju Samsat are less effective due to two factors namely in the
first, the achievement of the objectives has not been maximized and in Public Service
Innovation Through E-Samsat at the Mamuju Samsat Joint Office, it can be said that it has
been running even though it has not yielded satisfactory results.