ANALISIS FAKTOR-FAKTOR YANG BERPENGARUH TERHADAP EFEKTIVITAS PELAYANAN ASPIRASI PADA SEKRETARIAT DPRD KABUPATEN PINRANG

RAMLI. Analysis of Factors That Influence the Effectiveness of Aspiration Services at the Secretariat of the Pinrang Regency Parliament (Supervised by Nurdin Brasit and Asri).
This study aims to analyze the factors that influence the effectiveness of aspiration services at the Secretariat of the Pinrang Regency Parliament.
The method used in the research was quantitative with associative explanative survey study type. The research was conducted in Pinrang regency and the population were employees at the Secretariat of the Pinrang Regency Parliament.The sample was obtained by census technique, which took a total population of 50 employees. Data were analyzed using descriptive analysis techniques and regression analysis to determine the description and influence between variables. This study uses three independent variables namely: The ability of the employees
(X1), service procedures (X2), and facilities and infrastructure (X3) while the dependent variable is service effectiveness (Y).
The results indicated that the influence of The ability of the employees, service procedures, facilities and infrastructure on service effectiveness at the Secretariat of the Pinrang Regency Parliament. The results of the regression analysis showed a significant influence between the independent variables namely: The ability of the employees (X1), service procedures (X2), and facilities and
infrastructure (X3) with the dependent variable namely: service effectiveness (Y). The biggest influence occurred on the ability of the employees variable (X1), namely 46.7%, followed by service procedures variable (X2) by 33.8%, and the smallest was the facilities and infrastructure variable (X3) by 21.8%. Simultaneously, there is a significant and positive influence between the ability of the employees, service procedures and facilities and infrastructure on service effectiveness at the Secretariat of the Pinrang Regency Parliament by 62.8% while the remaining 37.2% is influenced by other factors that are not the object of
research.