PENGARUH KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAKAT DI KECAMATAN TINAMBUNG KABUPATEN POLEWALI MANDAR

Harwan Anwar. 2020. The Effect of Public Service Quality toward Public Satisfaction in Tinambung District Polewali Mandar Regency, supervised by H. Saban Echdar and Maryadi. This research aims to determine and analyze (1) the
effect of the quality of public services, namely tangibles, reliability, responsiveness, assurance, and empathy partially and simultaneously (2) the most dominant variable
affects public satisfaction in Tinambung District, Polewali Mandar Regency. This research used a quantitative and qualitative approaches. The method used was a survey method. The population was the public served in Tinambung District,
Polewali Mandar Regency by 1,245 (December 2019 data). The sample selection was processed by using a random sampling method with sampling used the Slovin formula by took samples during the research as many as 94 public served in Tinambung District, Polewali Mandar Regency. Data analysis used multiple regression analysis. The results show that (1) the dimensions of service quality toward public satisfaction has a positive effect. This shows that the better the
dimensions of service quality, the higher will be the public satisfaction seen from the F test where the 95% confidence level. This shows that the quality of service dimensions simultaneously has a very strong effect and the test value of R = 0.792 which means that the dimensions of service quality have a significant effect in increasing public satisfaction in Tinambung District Polewali Mandar Regency.