PENGARUH KUALITAS PELAYANAN JASA TERHADAP KEPUASAN KONSUMEN LAYANAN INDIHOME DI MAKASSAR

Sri Rahmi Ayu, 2021. “The Influence of Service Quality on Customer Satisfaction of Indihome Services in Makassar” supervised by Mrs. Fitriani Latief and Mr. Nurkhalik Wahdanial Asbara.
This study aims to analyze the effect of service quality which incule : Reliability, Responsiveness, Emphaty, Assurance and Tangible either partially or simultaneously. This research method is quantitative. The research data were
obtained from a questionnaire (primary) by taking respondents as many as 100 Indihome User.
In the result of the validity and reliability test, all statements ini the questionnaire are declared valid and reliable so they deserve to be included ini further terting. t test (parcial) shows that Reliability, Responsiveness, Emphaty, Assurance dan Tangible have a positive and a significant effect partially Satisfaction of Indihome Services in Makassar F test (simultaneously) shows that Reliability, Responsiveness, Emphaty, Assurance dan Tangible have a positive and a significant effect simultaneously
Satisfaction of Indihome Services in Makassar.